Shipping Policy

Thank you for visiting Dustix.co.uk. Below is everything you need to know about how we process, ship, and deliver your orders.

1. Order Processing Time

  • All orders are processed within 3 business days (Monday to Friday, excluding public holidays).

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • You will receive an email confirmation once your order has been dispatched, including tracking details (where applicable).

2. Shipping Locations

  • We ship across the United Kingdom including England, Scotland, Wales, and Northern Ireland.

  • International Shipping is available to selected countries. Additional charges, customs duties, and import taxes may apply depending on your location.

3. Delivery Timeframes

United Kingdom:

  • Standard Delivery: 3–7 business days from dispatch.

  • Express Delivery (if available): 1–3 business days from dispatch.

International Orders:

  • Estimated delivery timeframe: 7–15 business days, depending on the destination and courier.

Please note that delivery times are estimates and can vary due to factors beyond our control, such as courier delays, customs processing, and holiday periods.

4. Shipping Charges

  • Shipping costs are calculated at checkout based on your location and the weight of your order.

  • Free UK shipping may be available on orders over £[X] (if applicable).

5. Tracking Your Order

Once your order is shipped, you will receive an email with a tracking number and a link to track your parcel online.

6. Missed Deliveries

If you are not available to receive your parcel, the courier will leave a delivery card with instructions for redelivery or collection from a local depot.

7. Damaged or Lost Orders

  • If your order arrives damaged or does not arrive within 14 business days (UK) or 25 business days (international), please contact us at contact@dustix.co.uk.

  • We will work with you and the courier to resolve the issue as quickly as possible.

8. Incorrect Address

  • Please ensure your delivery address is correct at checkout.

  • We are not responsible for packages delivered to incorrect addresses provided by the customer.

9. Contact Information

For any shipping-related queries, contact us at:

📧 Email: contact@dustix.co.uk

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